📚 Resources Hub

Help, Legal &
Everything Else.

FAQ, privacy policy, terms of service, Chrome Web Store info, and how to get support — all in one place.

❓ Frequently Asked Questions

Everything you need to know about Pidgey extensions, API keys, and billing.

A Phoenix access code is your license code for Pro features. When you subscribe to a plan, you receive a code by email (formatted like PHX-A3B7-K9X2-M5R1). Paste it into the Phoenix Mode box in the extension's Settings (⚙️) panel — under "Optional: Phoenix Mode" — and tap Verify. Pro features activate instantly.

The code is verified by our server when you use a Pro feature. It is NOT an AI model key — that's separate (you bring your own Gemini, Claude, or GPT-4o key, pasted in the "Gemini AI Key" / "AI Providers" section above it).

New installs get 30 days of Phoenix free — no code, no card needed. The trial unlocks automatically the first time you open the panel.

Pidgey Assist supports Bring Your Own Key (BYOK) for the following providers:

  • 🔵 Google Gemini — Free tier available at aistudio.google.com. Recommended starting point.
  • 🟠 Anthropic Claude — Claude 3.5 Sonnet and others
  • 🟢 OpenAI GPT-4 — GPT-4o and GPT-4-turbo
  • 🟣 OpenRouter — Access dozens of free and paid models through one key

We do not charge for AI usage. You pay the model provider directly (Gemini's free tier is usually enough for most users).

Your subscription unlocks Pro features inside Pidgey Assist — not AI model access. These include:

  • 🤖 Multi-Step Agent Mode — interactive web tasks
  • 🧠 Nest-Egg Memory — persistent context across sessions
  • 🎒 Backpack File Management — export and save results
  • 🗣️ Voice Mode — speak naturally to your AI
  • Priority support

Free users get core features using their own AI key — Pro just adds the power layer on top.

It depends on your plan:

  • Phoenix Mode ($7.99/mo) — Your code unlocks all Pro features for Pidgey Assist on one active device.
  • Phoenix Yearly ($76.70/yr) — Same Pro features, billed once a year (~2 months free vs. monthly). One active device.

Want to move your code to a new device? Email us at pidgey@pidgeyassist.com and we'll transfer it — no charge, no hassle.

Email pidgey@pidgeyassist.com with your Phoenix access code and a cancellation request. We'll cancel within 1 business day and confirm by email. No questions asked.

Your Pro features remain active until the end of your current billing period.

Pidgey Assist is available on the Chrome Web Store. Search "Pidgey" or use the direct links on our Plans page. It works in Chrome, Brave, Edge, and any Chromium-based browser.

Your AI model keys (Gemini, Claude, OpenAI, OpenRouter) are stored exclusively in Chrome's local chrome.storage.local — encrypted on your device, never transmitted to our servers.

Your Phoenix access code is verified server-side via a secure HTTPS call, but only the code hash is checked — no personal data is involved.

No account. No login. No dashboard. Your Phoenix access code is your identity token. Keep it safe — it's the only thing you need to access Pro features across every device you install Pidgey on.

💬 Support

Need help? We're a small flock — but we respond fast.

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FAQ

Common questions about API keys, billing, models, and extensions.

Read the FAQ →
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Chrome Web Store

Install any Pidgey extension directly from the Chrome Web Store.

Browse Extensions →
🔑

Key Not Working?

Paste your key on the Plans page to verify it's active. Still broken? Email us.

Verify Key →

Send a Support Ticket

Messages securely sent to our support team.

Common Issues

My Phoenix access code isn't working

Open the extension, click ⚙️ Settings, scroll to the "Optional: Phoenix Mode" box, paste your code (it looks like PHX-XXXX-XXXX), and tap Verify. If it still says "not found," email us with your purchase receipt — codes are delivered by email within minutes of checkout and sometimes land in spam.

The extension isn't responding / Gemini errors

This is usually your AI model key, not your Phoenix code. Visit Google AI Studio to confirm your Gemini key is active and not rate-limited. Gemini's free tier has generous limits but may throttle heavy usage.

I want to switch from monthly to yearly

Email us with your current Phoenix access code. We'll cancel the monthly plan, prorate what you've paid, and send you a yearly sign-up link — usually same-day.

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Privacy Policy

Effective Date: February 28, 2026 · We believe in the "Local-First" philosophy. Your data stays on your device.

🚫

🛑 Data We Do NOT Collect

We are a privacy-first tool. We absolutely do not collect, store, or transmit:

  • ✖ App usage data or feature tracking inside the extension.
  • ✖ Your API keys on our servers. Provider keys are stored locally and used only from your browser to contact the provider you choose.
  • ✖ Your browsing history or page content on Pidgey Assist servers. Page content is processed locally or sent directly to your chosen AI/search provider only when you start an AI action that requires it.
  • ✖ Cookies or tracking pixels on pidgeyassist.com.
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🏡 Data Stored Locally (Your Device Only)

All extension intelligence lives in your browser. Your memory, facts, AI settings, API keys, and conversation history are stored exclusively in Chrome's local database (chrome.storage.local). Want to wipe it? Just uninstall the extension.

☁️ Data Sent to Our Servers

When you unlock Pro features, your Phoenix access code is pinged via a secure HTTPS call to confirm it is valid. We also collect your Email Address and a Name/Username to provide product updates, send receipts, and handle customer support issues effectively. We do not sell this data. Server logs are purged after 30 days.

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📜 Google Limited Use Disclosure

PidgeyAssist's use of information received from Google APIs will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements. Furthermore:

  • ✓ AI Keys: Handled locally (Browser), never shared.
  • ✓ License Keys: Validated via server hash, never shared.
  • ✓ Uninstall: All local data is immediately deleted upon extension removal.

🤖 AI Provider Data

Prompts, selected/current page text, structured page data, and optional screenshots are sent directly from your local browser to your chosen AI provider (Google, Anthropic, OpenAI, OpenRouter) or search provider when you ask Pidgey to perform an AI action. This data is governed by your chosen provider's privacy policy. Pidgey Assist does not store those AI requests or responses on our servers.

👶 COPPA Compliance (13+)

Because Pidgey Assist has no accounts and no user profiles to limit data exposure, however, to comply with COPPA, all users must be 13 years of age or older to purchase a key or unlock premium Sandbox features. Purchasing a Pidgey API Key requires a valid payment method, completely subject to the age restrictions of our payment provider (Stripe).

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Terms of Service

The rules of the roost. Clear, transparent, and fair.

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1. What We Provide

Pidgey Assist provides ultra-fast, AI-powered Chrome browser extensions and the pidgeyassist.com platform. Crucially, we do not supply AI model inference API access. You must "Bring Your Own Key" (BYOK) from Google, Anthropic, or OpenAI to operate the intelligence layer.

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2. Billing & Subscriptions

  • ✦ Subscriptions: Plans auto-renew. Your Phoenix access code is generated immediately upon successful checkout.
  • ✦ Cancellations: Cancel any time by emailing pidgey@pidgeyassist.com. No dark patterns, no hassle.
  • ✦ Refunds: We do not offer prorated refunds for partial months, but cancellations act definitively at the billing cycle close.
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3. Acceptable Use & Liability

Usage Rules

Do not use our agents for harassment, illegal content generation, or DDOSing sites. You may not resell or publicly share your Phoenix access code.

No Professional Advice

Outputs from Pidgey Trader or Homestead are NOT financial, legal, or medical advice. Pidgey Assist operates "as-is" and holds zero liability for trading losses, missed deployments, or AI hallucinations.

Pidgey Assist is governed by the laws of the State of Idaho. P.O. Box 250, Nampa ID 83653

Questions? Contact our Legal Team

🧩 Chrome Web Store

Information for Chrome Web Store reviewers and users about permissions, data handling, and our extension family.

Permissions Explained

All Pidgey extensions request the minimum permissions necessary to function. Here's what each permission is used for and why it's needed:

sidePanel Displays the AI chat interface in Chrome's side panel — the core UI of every Pidgey extension.
activeTab Read the current tab's content when you ask Pidgey to read or scrape the page. Never reads pages in the background.
scripting Required to inject content scripts that extract page text and take screenshots upon user request.
storage Stores your API keys and preferences locally using chrome.storage.local. AI requests are sent only when you start an action and only to the provider you choose.
tabs Used to open new tabs (e.g., navigating to a resource or Chrome Web Store listing) upon user request.
contextMenus Adds a right-click "Ask Pidgey" option to selected text on any page for quick AI analysis.
host_permissions (r.jina.ai) Required solely to access the Jina AI Reader API for fetching clean, markdown-formatted web page content during deep research without injecting scripts into the user's tab.
No <all_urls> Pidgey Assist does not request all-sites access. Current-page reading uses activeTab after the user invokes the extension, and open-tab comparison falls back to title/URL metadata when Chrome does not allow page text access.

Remote Code Policy

Pidgey Assist extensions do not execute remote code. All extension logic is bundled in the package submitted to the Chrome Web Store. API calls go only to user-designated AI providers (Google, Anthropic, OpenAI, OpenRouter) and our own key-verification endpoint.

Single Purpose

Each Pidgey extension serves a focused, clearly-defined purpose — an AI assistant specialized for a specific domain (trading, reselling, negotiating, etc.) — consistent with Chrome Web Store single-purpose policies.

Data Usage Disclosure

In accordance with Chrome Web Store developer program policies:

  • We do not sell user data to third parties
  • We do not use data for creditworthiness or lending purposes
  • We do not transfer data to third parties except as required to operate the extension (AI model API calls using the user's own key)
  • User data is used solely to provide the extension's stated functionality

Contact for CWS Review

Chrome Web Store reviewers may contact us at pidgey@pidgeyassist.com. We respond within 1 business day.